Service Description

This course is aimed at staff who are at risk of assault or crime, and where management of this risk Fendo UK door supervisor and security training is built around the realities of frontline work, not scripted drills or compliance only courses. The focus is on behavioural awareness, risk management, and decision making under pressure, enabling security professionals to prevent incidents rather than react to them. Training examines how violence actually develops in licensed premises and public environments from early behavioural cues and boundary testing to escalation triggers and group dynamics. Participants learn to read intent, manage space and positioning, use effective verbal strategies, and work as part of a team to control situations without unnecessary force. Strong emphasis is placed on legal accountability and professional standards. Use of force decision making is explored in the context of proportionality, necessity, and consequence, ensuring actions are defensible both legally and professionally. The psychological effects of stress, adrenaline, and fatigue are addressed so operators understand how performance degrades and how to maintain control under pressure. Where physical intervention is discussed, it is framed as a last resort risk management tool, not a default response. Techniques are kept simple, functional, and contextual, with clear focus on safety, communication, and exit strategies for all parties involved. Delivery is structured, realistic, and risk managed, reflecting the environments door supervisors and security staff actually operate in. The outcome is improved judgement, clearer decision making, and a higher standard of professional conduct in high risk situations. Prices vary depending on numbers, environment and risk level.