Privacy Policy

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Fendo UK ("us", "we", or "our") operates the www.fendo.uk website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices and rights you have associated with that data. We are a data controller in respect of your personal data. This means that we make decisions about how to use your personal data for our business, and we are legally responsible for those decisions. We’ll only use your personal data in accordence with the General Data Protection Regulation (GDPR) and other applicable laws. We’ll obtain your consent to our use of your personal data where it’s necessary or appropriate.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

We may change this policy by updating this page and you should therefore check this page from time to time to ensure that you are happy with any changes. This Privacy Notice is effective from 15th June 2023.

Information collection and use:

We collect several different types of information for various purposes to provide and improve our Service to you.

When we collect data:

• When we meet you in person;

• When you subscribe to newsletters;

• When we speak to you by telephone;

• When you correspond with us by email.

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What data we collect:

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• email address

• First name and last name

• Phone number (for access if you've made a telephone enquiry or if you've joined FendoUK as a member and have agreed to be contacted via telephone or text or Whatsapp or joined our business page Fendo violence prevention and management specialists

• Address

• Contact name, number of family member / guardian if under 18 years on Medical Form and Disclaimer

• On class Registration form if under 18 and above contact name and number of guardian or family member or friend (This is held in case of fire evacuation or if the attending student gets injured or passes out).

• Cookies and Usage Data

• Photography and video for use on Facebook and FendoUK promotional materials e.g. banner stands, posters, flyers, website & Whatsapp and e-shots.

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Where we collect the data from:

• You directly (e.g. from information which you provide to us in forms, documents and correspondence)

• You indirectly (e.g. information collected when you browse our website, such as your IP address)

• From third parties including search engines

• Publicly available registers (e.g. the electoral roll and Companies House)

• Social media (e.g. LinkedIn, Facebook and Twitter)

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Usage Data

We may also collect information about how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & cookies data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies. We use Session Cookies to operate our Service.

• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

• Security Cookies. We use Security Cookies for security purposes.

How we use data:

Fendo UK uses the collected data for various purposes:

• To provide and maintain the Service

• Respond to an enquiry you make about our services

• To notify you about changes to our Service

• To allow you to participate in interactive features of our Service when you choose to do so

• To provide customer care and support

• To provide analysis or valuable information so that we can improve the Service

• To monitor the usage of the Service

• To detect, prevent and address technical issues

• Comply with our legal obligations

• Further our legitimate business interests (see legitimate interests section)

What do we do with the information we gather?

We ask for this information in order to understand your needs and provide you with a better service, and in particular for the following reasons unless we have your express prior permission:

• Communicate with you and enable you to access our services;

• Internal record keeping;

Your newsletter subscription information may be shared outside of the European Union to enable the fulfilment of this service. You can unsubscribe from any marketing information at any time by clicking the unsubscribe button at the bottom of all newsletters or by emailing us at fendoinfo@gmail.com

• Selling and supplying our products and services

• Handling contacts, queries and disputes

• Promoting, marketing and advertising our products and services

• Understanding customer activities, preferences and needs

• Improving our products and services

• Complying with our legal obligations and handling legal claims

Your consent to our use of your personal data

• There are six legal bases on which we may be entitled to collect and use your personal data, which means that your express consent is not always required

• For example, the law allows us to collect and use personal data to perform contracts, where this is necessary for our legitimate interests – provided our use of the personal data is fair and balanced

• We’ll obtain your consent to our use of your personal data where this is necessary or appropriate, including where this is required for direct marketing purposes

• Where you provide us with your consent, you can withdraw this at any time by contacting us at fendoinfo@gmail.com Alternatively, you can write to us using the address details provided at the end of this policy document.

Transfer of data

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Fendo UK will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of data

Legal Requirements

Fendo UK may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation

• To protect and defend our rights or property

• To prevent or investigate possible wrongdoing in connection with the Service

• To protect the personal safety of users of the Service or the public

• To protect against legal liability

Where it’s necessary for us to share your personal data with anybody else, we’ll comply with all laws, including the GDPR.

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Hard copies of Medical  forms and Membership forms are kept at Fendo UK address under lock and key.

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Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

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Analytics

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information is used to create reports about the use of our website. Information about your use of our website (including your IP address) may be sent to Google and stored on servers outside of the EEA. Google would then use this information to help us to analyse and improve our website, including providing us with reports. Google may also be required to transfer the information to third parties where required to do so by law, or where third parties provide services on Google’s behalf.

We’ll only provide information to Google in accordance with Google’s policies and the GDPR. Google is also required to comply with the GDPR. Google's privacy policy is available at: https://www.google.com/policies/privacy/

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How long do we retain your information?

We will retain your personal data for no longer than is necessary and in any event no longer than one year from the date of last use. Your personal data will then be deleted.

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Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this Privacy Notice. You should exercise caution and look at the Privacy Notice applicable to the website in question.

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Ownership of rights

All rights in this Site are owned by us. Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the content, including our software and all HTML and other code contained in this Site. All such content including any third party trademarks, designs and related intellectual property mentioned or displayed on the Site are protected by intellectual property and other laws. You are permitted to use the content only as expressly permitted by us and/or third-party licensors. No person may copy, modify, transmit, distribute, display, reproduce, publish, license or create works from any part of this material or otherwise use it for any public or commercial use without our prior written permission. The names, logos, images, text, photos, illustrations, graphics, designs, audio clips, videos, trademarks, trade names, trade dress, domain names and/or any other form of intellectual property on this Site which identify us and our products and services are owned or licensed by us.

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Accuracy and retention of personal data

We verify personal data periodically to ensure that it’s kept up-to-date.

We’ll only retain personal data for as long as it’s necessary for us to retain it. Generally, we’ll retain personal data for the statutory retention and/or limitation period which is relevant to the personal data.

When it’s no longer necessary for us to retain your personal data, we’ll securely delete it

We have taken every care in the preparation of the content of this Site. However, we accept no responsibility for your reliance on any information on this Site. We have a policy of continuous improvement and reserve the right to make changes to our services without notice.

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Your personal data rights

The GDPR provides you with the following rights:

• Your right to withdraw any consent you have given to our use of your personal data

• Your right to obtain confirmation from us about whether we process your personal data, and if so, how

• Your right to be provided with a copy of any personal data that we hold about you

• Your right to object to our use of your personal data

• Your right not to be subject to a decision made by us based on automated processing of personal data

• Your right to the prompt correction and/or completion of any inaccurate and/or incomplete personal data that we hold about you

• Your right to be informed if your personal data has been compromised

• Your right to request us to transfer your personal data to a third party

• In certain circumstances, you may have the right to be forgotten (i.e. to require us to delete your personal data)

• In certain situations, you may have the right to restrict how we use your personal data (e.g. where there is a disagreement about its accuracy or legitimate use)

• Your right to complain about us to a supervisory authority (in the UK, the Information Commissioner’s Office)

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How do you access your data?

You may choose to restrict the collection or use of your personal information in the following ways:

• subscription to our newsletter is only via an explicit opt-in process. If you do not wish to receive our newsletter, please do not opt-in to this service;

• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at fendoinfo@gmail.com or by clicking the unsubscribe button at the bottom of all newsletters.

You may request details of personal information which we hold about you under data protection legislation. If you would like to know what data is held about you, or if you would like to amend or delete any information held about you, please send an email to fendoinfo@gmail.com.

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Links to other sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

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Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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Contact us

This website is owned and operated by Fendo UK

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If you have any questions about this Privacy Policy, please contact us by email atfendoinfo@gmail.com or telephone 07947173422